Legal terms around wallets and access
Our Legal notice sets the conditions for using an account, checking identity details and requesting help with account records. We may ask you to complete phone verification before account access, and we use the details supplied during that step to match activity to the correct account.
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Payment references can include DANA, OVO, GoPay, QRIS, bank transfer or a virtual account, so the account holder should keep the selected wallet or bank record available when asking about a transaction. We do not describe access as universal: it depends on local law, and you
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should stop if local rules do not allow the relevant activity. The notice also explains how policy wording can change, which version applies, and where to send a question about a clause. Please read these terms before opening an account or submitting personal details.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.